General
1. What is the latest version of Meghdoot Software?
7.9.4
2. Whether a retail customer can book a COD Parcel ?
No
3. What are the minimum and maximum limits of COD Amount ?
Min: Rs.60. Max: Rs.50000
4. Which type of offices can book COD Parcels?
Post Offices and Parcel Booking Centres (PBC)
5. Whether Express Parcels can be booked through-out the country?
Yes. With effect from 01-11-2014, express Parcel service is made pan india and hence any office in
the country can book Express parcels to any other office of the country
Customer Registration
6. Whether Customer Registration in Parcel COD can be done locally?
No. Customer Registration is to be done centrally in ParcelNet Website by the Divl. System
Administrator.
7. Who will register a COD Parcel Customer and How ?
The Divl. System Administrator of the Booking post office is authorized to register a Customer. The
Customer registration has two parts
a) eBiller registration : This is done in ePayment Website. A Unique ID called as eBiller ID will get
generated. As ePayment is responsible for payment of the amount, the basic details like
payment office etc are entered in eBiller registration.
b) ParcelNet registration: This is done in ParcelNet Website. Here the Customer details like
Customer name, address, Booking Office , RTS delivery Post Office etc are provided.
While registering the customer in ParcelNet website, the eBiller ID as generated in epayment
website has to be selected. This forms the link between booking and Payment. The COD
amount will be paid to the ePayment Biller based on the eBiller ID entered in ParcelNet Website
while registering the customer. Hence utmost care to be taken while selecting the ePayment
Biller ID.
8. Whether Non-COD Bulk Customers are to be registered with ePayment System?
No. Only the Customers who want to avail COD facility have to be in ePayment System, as the
ePayment system is responsible for Payment of COD amount.
However, for all Bulk Customers (both COD and Non COD Customers), Customer registration in
ParcelNet Website is mandatory.
9. How to convert a Non COD customer to a COD customer :
The Divl. System Administrator can convert a Non COD customer into a COD customer, by using
the “Modify Customer” option in ParcelNet Website.
10. How to make a Bulk Parcel customer inactive: (if any wrong information is furnished at the time of
registering the customer)
A Scanned copy of letter from Divl. Head concerned, requesting to make the Customer inactive,
with all the details like customer name ,Customer Id has to be sent to CEPT by fax.
CEPT will make the Customer inactive and informs back to the Divl. Head
Then the Divl. Administrator can register the customer afresh with correct details
11. How to change the ePayment Biller ID which is already provided in ParcelNet
It is not possible to change the ePayment Biller ID once it is provided in ParcelNet Website (at
the time of COD customer registration).
If it is noticed that the epayment Biller ID was wrongly entered, then the entire process of
ParcelNet Customer registration has to be followed afresh with correct details
12. At the time of Customer Registration, if the Booking Office name is not appearing in parcelNet
website, what to do?
It means that the office is not added in the RNet/ParcelNet master data of offices. Please send a
request to CEPT enclosing the scanned copy of the “Add Office” form available in ParcelNet Website
under downloads option
13. How to change the Office of Booking already configured by the Divl. Administrator
Please send a request to email, by attaching the scanned copy of the letter signed by the Divl. Head
concerned.
Booking Office
Every COD Booking Office has to check the “Booking Articles” report available in ParcelNet website
COD Reports, on the next day to ensure that the articles booked by it on the previous day are transmitted
successfully to the ParcelNet Server.
This will eliminate the cases of articles received in delivery post offices without booking information.
14. Which offices can book COD Parcels
Post Offies
Parcel Booking Centres
BPCs, MBCs, Parcel Hubs, Express Parcel Hubs cannot book Business and Express Parcels. If
parcel booking is proposed to be done from the premises of an existing BPC/MBC/Parcel Hub
etc, then a new office with office type “PBC” has to be created in ParcelNet Website. After
creation of the new PBC office, software has to be installed separately for this new office and
then booking has to be done.
15. In which software the actual booking of COD Parcels will be done?
BNPL Parcel Software
16. In the newly created PBC, what applications have to be installed
Parcel Booking Centre is a separate office exclusively opened for booking of Bulk parcels. This office
will have its own identity and unique office code. Hence it should have its own software and
hardware. The following software is to be installed in a newly opened Parcel Booking C entre.
Point of Sale and Despatch
RNet Communication
BNPL Parcel
If the Parcel Booking Centre is located in the same premises of an existing BPC/MBC etc., the
Software already installed for the existing BPC/MBC cannot be used for Parcel Booking Centre.
All the modules (Point of Sale, Despatch, BNPL Parcel, Rnet Comm) has to be installed
separately for PBC, as it is a separate office.
17. In Parcel Booking Centre, what configuration has to be done in various modules
The Office Type in Point of Sale has to be selected as “PBC”.
18. How the Customer details entered in the Website by the Divl. System Administrator reaches to the
Booking Post office so that booking of Parcels can be started
In Booking office, a provision is there in RNet Communication viz., “Get Customer master data”
If this option is used, a request for customer data will be sent to CEPT Server and the Server will
provide the latest customer master data of that office.
19. What to do if the Customer details are not coming to the Booking office from the Server
Customer details will be sent by Server to the Booking office selected at the time of customer
registration.
If Customer details are not available in the Booking module i.e., BNPL Parcel even after
requesting for Customer data, then please check “Customer Details” report in ParcelNet
Website in which the booking office will be shown. This is to ensure that the booking office
name is correctly configured by the Divl. System Administrator.
If Booking office name is correct as per the “Customer Details” report, then check your office
RNet Communication.
If RNet Communication is working fine and Booking office is correctly selected, the booking data
will be available in the local application.
Otherwise, please raise ticket in HDMS
20. Whether the Barcode of a Cancelled Parcel can be re-used again in BNPL Parcel application
No. The Barcode of a Cancelled Parcel cannot be used again for another article.
21. Where can I check local Tracking of BNPL Booked Articles
The local tracking of both booking and Despatch events can be seen in Despatch module itself.
Hence no separate tracking/search facility is there fore BNPL Parcel module.
Sorting Office
22. What is the name of Parcel Sorting Office?
The RMS office where parcel sorting is done is called either Parcel Hubs (OR) Express parcel Hub.
23. Whether Parcel Hub and Express Parcel Hub are one and the same or different.
Parcel Hub and Express Parcel Hub are two different offices at RMS level. Therefore, in a
particular place, both Parcel Hub will be there and Express Parcel Hub will be there.
The office which deals with Ordinary Parcels, Registered Parcel and Business Parcels (both COD
and Non COD) is called as Parcel Hub.
The office which deals with Express Parcels exclusively is called as Express Parcel Hub.
24. Which software is used at RMS level for handling Parcels ?
A new software viz., ParcelNet is used for receiving, opening, sorting, closing and dispatch of the Bags.
This software is used both at Parcel Hubs and Express parcel Hubs.
Delivery Office
25. If in the virtual data received from RMS (Parcel Hub/Express Parcel Hub), a COD article is marked as
non COD article, how the receipt of the article is to be taken in Postman module
Don’t accept the virtual data as it is. Take the receipt of the articles inside the Parcel Bag
manually, instead of automatically accepting the entire virtual data
Alternatively, there is an option to the Supervisor of the Postman module to change the Non
COD article into a COD Parcel. Please use this option, before invoicing the article to
Postman/BO and change the article type to COD Parcel.
Note: A COD article should be taken receipt as a COD article only. It should not be taken receipt as a
Non-COD Parcel
26. What is meant by electronic data
Electronic data is the data pertaining to each COD Parcel, which contains information such as
ArticleNumber, Article Type, eBiller ID, Customer ID, COD Amount, payment office etc. This
data is required to be provided to the delivery office, as the delivery office has to send the
amount back to payment office after delivery of the article.
27. Whether electronic data is a must for delivery of a COD Parcel
Yes. Without electronic data (booking information of COD Parcel), it is not possible to deliver
the COD Parcel.
28. How electronic data is transmitted to Delivery Post Office
Electronic data is transmitted in two modes
a) Automatic
b) On request
The automatic electronic data pertaining to each COD article will be transmitted automatically
to the delivery Post Office, which is selected at the time of booking.
If a delivery post office requests specifically for electronic data of a specific COD Parcel, Onrequest
electronic data will be provided to the requesting office.
29. What will happen to the automatic electronic data after reaching the Delivery Post Office
The automatically transmitted electronic data will be waiting at delivery Post Office for receipt
of the Physical article.
Once the COD article is received physically (through Bag opening option) then the Postman
module matches the physical receipt with electronic data and makes it available for invoicing.
30. What to do if the COD article is received missent
If the COD article is received mis-sent and the address belongs to any other delivery post office
of the Town/City, the same has to be sent to correct delivery post office by using the option in
Postman module.
If electronic data is not available for sending the article to the correct delivery post office,
request the same using the option in Postman module.
This has to be done before invoicing the article. Once article is invoiced, it is not possible to
send the article to another post office. Such articles are to be returned to sender.
31. Possible reasons for non receipt of electronic data, even after giving request in Postman module
1) Booking information is not available with Central Server.
2) The COD article was already received by some other office and returns taken by that office
as “Returned to Sender”.
32. What to do if electronic data is not received even after requesting for the same
Check tracking of the article.
If Booking information is available (as COD) and the article is not already marked as RTS by
some other office, then there is some problem in your upgradation/RNet Communication.
Please check whether your RNet application is working fine and if is working well (i.e., booking
and delivery information of Parcels is appearing in ParcelNet website), please raise a ticket in
HDMS.
33. What to do if booking information is not available in Tracking
Take up the issue with Booking Office through your Circle/Region/Division.
If the booking office has booked the COD parcels through normal process (BNPL Parcel
software), it can re-transmit the data again using the provision in BNPL Parcel Software.
If the booking office books the COD parcels through manual process, then the following action
has to be taken by the delivery post office:
Deliver the article through manual process
Enter the disposal details in Disaster Recovery option of Postman module.
Send the Service Money Order to Payment Office.
34. What to do if the article is already selected as “Pincode Mismatch - Returned to Sender” by some
other office
The article was already been received physically by some other office and returned to Sender.
Hence such article cannot be delivered by any other office. It has to return the article to
Sender through manual process.
35. What to do if the COD amount written on the article differs from that received in electronic data
As per Directorate orders, such articles are to be processed manually. Thereafter, the amount
has to be remitted through Service Money Order if the article is delivered and the details are to
be entered in Disaster Recovery option.
36. How information from Delivery Post Office is transmitted to Central Server
Two communication applications are running in Delivery Post office
RNetCommunication will transmit the delivery information to ParcelNet Server for the
purpose of various MIS reports and tracking
ePayment Communication will transmit the delivery information to ePayment Server
for payment of the delivered COD amount to the BNPL customer.
Submit Account/BO Verification is a must to transmit the COD delivery information to
ePayment Server.
37. How to transmit the old cases, where submit account/BO verification was not done.
The cases of non performing of Submit Account are to be referred to CEPT.
BO Verification can be done now also, by selecting the proper BO Summary date.
38. How to send the Service Money Order if articles are delivered manually and BNPL customer address
is not known.
The Service Money Orders are to be sent only to the Postmaster of the Payment Post Office.
The payment office details can be checked in “COD article details report “ in ParcelNet website.
39. Possible reasons for non-transmission of Delivery information to ePayment Server
Submit Account of beat/window is not Done
BO Verification not done in case of articles delivered through Branch Post offices.
There is mis-match in the BO names appearing in Postman module and Sub Accounts module.
If any mismatch is there, then the articles delivered by such B.O.s will not be transmitted to
ePayment Server . Therefore, please modify such BO names in Sub Accounts module to exactly
match with that available in Postman module.
The ePayment application is not upgraded. The latest ePayment version is 7.9.1.
ePayment Registered machine has been changed and the communication has been sent from
another machine other than the registered machine.
Communication has been done using the Data Card.
If all the above conditions are satisfied, the COD Amount information will definitely be transmitted
to ePayment Server without any problem.
Payment Post Office
40. In which module COD Parcel Payment will be made at the Payment Post Office
The COD amount of all the articles delivered across the country will be transmitted by
ePayment communication to the Payment Post Office. The data so received will be available in
the Treasury module of the Payment Post Office. Hence payment is effected in Meghdoot
Treasury module.
41. What configuration required at COD Payment Office
Configure Point of Sale server name and Service Tax details in Treasury module
The work distribution to the treasurer for making COD payment is to be done.
1. What is the latest version of Meghdoot Software?
7.9.4
2. Whether a retail customer can book a COD Parcel ?
No
3. What are the minimum and maximum limits of COD Amount ?
Min: Rs.60. Max: Rs.50000
4. Which type of offices can book COD Parcels?
Post Offices and Parcel Booking Centres (PBC)
5. Whether Express Parcels can be booked through-out the country?
Yes. With effect from 01-11-2014, express Parcel service is made pan india and hence any office in
the country can book Express parcels to any other office of the country
Customer Registration
6. Whether Customer Registration in Parcel COD can be done locally?
No. Customer Registration is to be done centrally in ParcelNet Website by the Divl. System
Administrator.
7. Who will register a COD Parcel Customer and How ?
The Divl. System Administrator of the Booking post office is authorized to register a Customer. The
Customer registration has two parts
a) eBiller registration : This is done in ePayment Website. A Unique ID called as eBiller ID will get
generated. As ePayment is responsible for payment of the amount, the basic details like
payment office etc are entered in eBiller registration.
b) ParcelNet registration: This is done in ParcelNet Website. Here the Customer details like
Customer name, address, Booking Office , RTS delivery Post Office etc are provided.
While registering the customer in ParcelNet website, the eBiller ID as generated in epayment
website has to be selected. This forms the link between booking and Payment. The COD
amount will be paid to the ePayment Biller based on the eBiller ID entered in ParcelNet Website
while registering the customer. Hence utmost care to be taken while selecting the ePayment
Biller ID.
8. Whether Non-COD Bulk Customers are to be registered with ePayment System?
No. Only the Customers who want to avail COD facility have to be in ePayment System, as the
ePayment system is responsible for Payment of COD amount.
However, for all Bulk Customers (both COD and Non COD Customers), Customer registration in
ParcelNet Website is mandatory.
9. How to convert a Non COD customer to a COD customer :
The Divl. System Administrator can convert a Non COD customer into a COD customer, by using
the “Modify Customer” option in ParcelNet Website.
10. How to make a Bulk Parcel customer inactive: (if any wrong information is furnished at the time of
registering the customer)
A Scanned copy of letter from Divl. Head concerned, requesting to make the Customer inactive,
with all the details like customer name ,Customer Id has to be sent to CEPT by fax.
CEPT will make the Customer inactive and informs back to the Divl. Head
Then the Divl. Administrator can register the customer afresh with correct details
11. How to change the ePayment Biller ID which is already provided in ParcelNet
It is not possible to change the ePayment Biller ID once it is provided in ParcelNet Website (at
the time of COD customer registration).
If it is noticed that the epayment Biller ID was wrongly entered, then the entire process of
ParcelNet Customer registration has to be followed afresh with correct details
12. At the time of Customer Registration, if the Booking Office name is not appearing in parcelNet
website, what to do?
It means that the office is not added in the RNet/ParcelNet master data of offices. Please send a
request to CEPT enclosing the scanned copy of the “Add Office” form available in ParcelNet Website
under downloads option
13. How to change the Office of Booking already configured by the Divl. Administrator
Please send a request to email, by attaching the scanned copy of the letter signed by the Divl. Head
concerned.
Booking Office
Every COD Booking Office has to check the “Booking Articles” report available in ParcelNet website
COD Reports, on the next day to ensure that the articles booked by it on the previous day are transmitted
successfully to the ParcelNet Server.
This will eliminate the cases of articles received in delivery post offices without booking information.
14. Which offices can book COD Parcels
Post Offies
Parcel Booking Centres
BPCs, MBCs, Parcel Hubs, Express Parcel Hubs cannot book Business and Express Parcels. If
parcel booking is proposed to be done from the premises of an existing BPC/MBC/Parcel Hub
etc, then a new office with office type “PBC” has to be created in ParcelNet Website. After
creation of the new PBC office, software has to be installed separately for this new office and
then booking has to be done.
15. In which software the actual booking of COD Parcels will be done?
BNPL Parcel Software
16. In the newly created PBC, what applications have to be installed
Parcel Booking Centre is a separate office exclusively opened for booking of Bulk parcels. This office
will have its own identity and unique office code. Hence it should have its own software and
hardware. The following software is to be installed in a newly opened Parcel Booking C entre.
Point of Sale and Despatch
RNet Communication
BNPL Parcel
If the Parcel Booking Centre is located in the same premises of an existing BPC/MBC etc., the
Software already installed for the existing BPC/MBC cannot be used for Parcel Booking Centre.
All the modules (Point of Sale, Despatch, BNPL Parcel, Rnet Comm) has to be installed
separately for PBC, as it is a separate office.
17. In Parcel Booking Centre, what configuration has to be done in various modules
The Office Type in Point of Sale has to be selected as “PBC”.
18. How the Customer details entered in the Website by the Divl. System Administrator reaches to the
Booking Post office so that booking of Parcels can be started
In Booking office, a provision is there in RNet Communication viz., “Get Customer master data”
If this option is used, a request for customer data will be sent to CEPT Server and the Server will
provide the latest customer master data of that office.
19. What to do if the Customer details are not coming to the Booking office from the Server
Customer details will be sent by Server to the Booking office selected at the time of customer
registration.
If Customer details are not available in the Booking module i.e., BNPL Parcel even after
requesting for Customer data, then please check “Customer Details” report in ParcelNet
Website in which the booking office will be shown. This is to ensure that the booking office
name is correctly configured by the Divl. System Administrator.
If Booking office name is correct as per the “Customer Details” report, then check your office
RNet Communication.
If RNet Communication is working fine and Booking office is correctly selected, the booking data
will be available in the local application.
Otherwise, please raise ticket in HDMS
20. Whether the Barcode of a Cancelled Parcel can be re-used again in BNPL Parcel application
No. The Barcode of a Cancelled Parcel cannot be used again for another article.
21. Where can I check local Tracking of BNPL Booked Articles
The local tracking of both booking and Despatch events can be seen in Despatch module itself.
Hence no separate tracking/search facility is there fore BNPL Parcel module.
Sorting Office
22. What is the name of Parcel Sorting Office?
The RMS office where parcel sorting is done is called either Parcel Hubs (OR) Express parcel Hub.
23. Whether Parcel Hub and Express Parcel Hub are one and the same or different.
Parcel Hub and Express Parcel Hub are two different offices at RMS level. Therefore, in a
particular place, both Parcel Hub will be there and Express Parcel Hub will be there.
The office which deals with Ordinary Parcels, Registered Parcel and Business Parcels (both COD
and Non COD) is called as Parcel Hub.
The office which deals with Express Parcels exclusively is called as Express Parcel Hub.
24. Which software is used at RMS level for handling Parcels ?
A new software viz., ParcelNet is used for receiving, opening, sorting, closing and dispatch of the Bags.
This software is used both at Parcel Hubs and Express parcel Hubs.
Delivery Office
25. If in the virtual data received from RMS (Parcel Hub/Express Parcel Hub), a COD article is marked as
non COD article, how the receipt of the article is to be taken in Postman module
Don’t accept the virtual data as it is. Take the receipt of the articles inside the Parcel Bag
manually, instead of automatically accepting the entire virtual data
Alternatively, there is an option to the Supervisor of the Postman module to change the Non
COD article into a COD Parcel. Please use this option, before invoicing the article to
Postman/BO and change the article type to COD Parcel.
Note: A COD article should be taken receipt as a COD article only. It should not be taken receipt as a
Non-COD Parcel
26. What is meant by electronic data
Electronic data is the data pertaining to each COD Parcel, which contains information such as
ArticleNumber, Article Type, eBiller ID, Customer ID, COD Amount, payment office etc. This
data is required to be provided to the delivery office, as the delivery office has to send the
amount back to payment office after delivery of the article.
27. Whether electronic data is a must for delivery of a COD Parcel
Yes. Without electronic data (booking information of COD Parcel), it is not possible to deliver
the COD Parcel.
28. How electronic data is transmitted to Delivery Post Office
Electronic data is transmitted in two modes
a) Automatic
b) On request
The automatic electronic data pertaining to each COD article will be transmitted automatically
to the delivery Post Office, which is selected at the time of booking.
If a delivery post office requests specifically for electronic data of a specific COD Parcel, Onrequest
electronic data will be provided to the requesting office.
29. What will happen to the automatic electronic data after reaching the Delivery Post Office
The automatically transmitted electronic data will be waiting at delivery Post Office for receipt
of the Physical article.
Once the COD article is received physically (through Bag opening option) then the Postman
module matches the physical receipt with electronic data and makes it available for invoicing.
30. What to do if the COD article is received missent
If the COD article is received mis-sent and the address belongs to any other delivery post office
of the Town/City, the same has to be sent to correct delivery post office by using the option in
Postman module.
If electronic data is not available for sending the article to the correct delivery post office,
request the same using the option in Postman module.
This has to be done before invoicing the article. Once article is invoiced, it is not possible to
send the article to another post office. Such articles are to be returned to sender.
31. Possible reasons for non receipt of electronic data, even after giving request in Postman module
1) Booking information is not available with Central Server.
2) The COD article was already received by some other office and returns taken by that office
as “Returned to Sender”.
32. What to do if electronic data is not received even after requesting for the same
Check tracking of the article.
If Booking information is available (as COD) and the article is not already marked as RTS by
some other office, then there is some problem in your upgradation/RNet Communication.
Please check whether your RNet application is working fine and if is working well (i.e., booking
and delivery information of Parcels is appearing in ParcelNet website), please raise a ticket in
HDMS.
33. What to do if booking information is not available in Tracking
Take up the issue with Booking Office through your Circle/Region/Division.
If the booking office has booked the COD parcels through normal process (BNPL Parcel
software), it can re-transmit the data again using the provision in BNPL Parcel Software.
If the booking office books the COD parcels through manual process, then the following action
has to be taken by the delivery post office:
Deliver the article through manual process
Enter the disposal details in Disaster Recovery option of Postman module.
Send the Service Money Order to Payment Office.
34. What to do if the article is already selected as “Pincode Mismatch - Returned to Sender” by some
other office
The article was already been received physically by some other office and returned to Sender.
Hence such article cannot be delivered by any other office. It has to return the article to
Sender through manual process.
35. What to do if the COD amount written on the article differs from that received in electronic data
As per Directorate orders, such articles are to be processed manually. Thereafter, the amount
has to be remitted through Service Money Order if the article is delivered and the details are to
be entered in Disaster Recovery option.
36. How information from Delivery Post Office is transmitted to Central Server
Two communication applications are running in Delivery Post office
RNetCommunication will transmit the delivery information to ParcelNet Server for the
purpose of various MIS reports and tracking
ePayment Communication will transmit the delivery information to ePayment Server
for payment of the delivered COD amount to the BNPL customer.
Submit Account/BO Verification is a must to transmit the COD delivery information to
ePayment Server.
37. How to transmit the old cases, where submit account/BO verification was not done.
The cases of non performing of Submit Account are to be referred to CEPT.
BO Verification can be done now also, by selecting the proper BO Summary date.
38. How to send the Service Money Order if articles are delivered manually and BNPL customer address
is not known.
The Service Money Orders are to be sent only to the Postmaster of the Payment Post Office.
The payment office details can be checked in “COD article details report “ in ParcelNet website.
39. Possible reasons for non-transmission of Delivery information to ePayment Server
Submit Account of beat/window is not Done
BO Verification not done in case of articles delivered through Branch Post offices.
There is mis-match in the BO names appearing in Postman module and Sub Accounts module.
If any mismatch is there, then the articles delivered by such B.O.s will not be transmitted to
ePayment Server . Therefore, please modify such BO names in Sub Accounts module to exactly
match with that available in Postman module.
The ePayment application is not upgraded. The latest ePayment version is 7.9.1.
ePayment Registered machine has been changed and the communication has been sent from
another machine other than the registered machine.
Communication has been done using the Data Card.
If all the above conditions are satisfied, the COD Amount information will definitely be transmitted
to ePayment Server without any problem.
Payment Post Office
40. In which module COD Parcel Payment will be made at the Payment Post Office
The COD amount of all the articles delivered across the country will be transmitted by
ePayment communication to the Payment Post Office. The data so received will be available in
the Treasury module of the Payment Post Office. Hence payment is effected in Meghdoot
Treasury module.
41. What configuration required at COD Payment Office
Configure Point of Sale server name and Service Tax details in Treasury module
The work distribution to the treasurer for making COD payment is to be done.
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